Privacy Policy

At Captions24Hrs, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit a contact or order form (name, email address, business name, post brief)
• Send us an email or otherwise contact us directly
• Respond to a questionnaire or feedback request

We may also collect limited technical information automatically, such as your browser type, IP address, and pages visited, through standard web analytics tools. This data is used only in aggregate to understand how visitors use our site.

2. How We Use Your Information

The information we collect is used solely to provide and improve our services. Specifically, we use it to:

• Process and fulfil your caption orders
• Communicate with you about your order status and deliverables
• Send revision requests and follow-up correspondence related to your order
• Improve our service quality and understand your needs better
• Respond to support queries or complaints

We do not use your information for unsolicited marketing unless you have explicitly opted in to receive updates from us.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:

• With service providers who assist in operating our website or delivering our services (e.g. email providers), who are bound by confidentiality obligations
• When required by law, court order, or applicable regulation
• To protect the rights, property, or safety of Captions24Hrs, our clients, or others

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order-related data (briefs, deliverables, correspondence) is typically retained for up to 12 months after your order is completed, after which it is securely deleted.

You may request deletion of your data at any time by contacting us at captions24hrs@gmail.com.

5. Cookies

Our website may use cookies or similar tracking technologies to enhance your browsing experience and gather anonymous usage statistics. You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to use our core services.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at captions24hrs@gmail.com. We will respond within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at captions24hrs@gmail.com. We typically respond within 2 hours.